New Release: The Gorilla Guide® To… Achieving IT Asset Management Success

Do you know how many of your computer systems, desk furniture, and other assets you’ll need to replace next year? Such knowledge is key to good asset management and therefore cost-effective operations. Ed Tittel’s in-depth guide, The Gorilla Guide® To… Achieving IT Asset Management Success, can show you how to reach this level of insight.

Research finds that good asset management can save your organization 5% per year, and even twice that amount at the start. Asset management also helps you avoid trouble like discovering that your staff failed to comply with license requirements when they upgraded a system.

Asset management applies to your compute resources as well as your physical ones, and to cloud computing resources just as much as your on-premises ones. A unified platform (Figure 1) can provide the holistic view you need of these resources. It can help you overcome “silos” to achieve more efficient use of resources, and synergy between teams.

Figure 1: A single platform puts all IT elements under the same umbrella, and provides a consistent, coherent view across the entire organization

On the other hand, you can’t use your database of assets properly if it’s disorganized. Tittel describes how to organize each type of asset (software, hardware, cloud, services) and the value of automating activities in asset management. This turns your list of assets into a true “portfolio,” available for sophisticated planning and compliance.

Your asset management portfolio can improve security, by revealing unknown or obsolete computer systems (software reconciliation). It can help you meet environment, society, and governance (ESG) goals. You can automate routine tasks such as getting a new employee all the equipment and permissions they need.

Tittel takes you on a recommended path to installing an effective asset management system, starting with a roll call of your current assets and then constructing a strong business case for each optimization or growth plan. A lifecycle for computer equipment and services is laid out. Tittel also suggests a graduated roll-out of asset management itself.

This far-reaching book also introduces ServiceNow, showing how it can uncover problems such as licensing, identify applications you no longer need, and improve your operations in other ways. Case studies show the contributions made by particular ServiceNow components.

Inside the Guide

Gorilla Guides make learning and discovery approachable and easy, and they take the guesswork out of navigating complicated IT technologies. Written by an industry expert, and brought to you by ServiceNow, this resource is packed full of trusted information about asset management!

Download the book and learn all about: 

  • Where Many Organizations Fall Short on Asset Management
  • The Relation of Asset Management to the Lifecycle of Computers and Other Assets
  • How To Organize Managers Around an Asset Management Strategy
  • The Role of Automation


Table of Contents

Introduction: The Continuing Importance of Asset Management

Chapter 1: Challenges with Managing IT Assets      

  • Reactive Mode Rules How Business (Mostly) Works
  • 3 Big Gotchas
  • Possible Investment Inefficiencies
  • How Does Application Portfolio Management Fit into ITAM?
  • IT Asset Management Offers Relief

Chapter 2: Understanding Asset Management and the Role of EAM      

  • What Asset Management Really Means
  • The Asset Management Savings Equation
  • Anticipating and Preparing for Audits and Inspections
  • Avoiding Unnecessary Expense
  • How a Single Platform Simplifies Asset Management
  • Benefits of an End-to-End Asset Journey

Chapter 3: Starting Down the Asset Management Road

  • Examine the Current Business Environment
  • Establish Business Cases
  • A Clear Picture of Assets and Exposures
  • Piloting the Process
  • Measuring and Sharing Success

Chapter 4: Make Asset Management Work for You

  • Introducing Software and Hardware Asset Management to an Organization
  • Inventory Hardware and Software
  • Asset Normalization
  • Digging into and Rationalizing Contracts, Entitlements, and Warranties
  • Reconciling the Data
  • Putting Asset Management to Work
  • Fixing What’s Broken
  • Case in Point: Community Health Systems

Chapter 5: Managing the Asset Management Process

  • Understanding the Asset Management Lifecycle
  • Understanding Workflows and Automation

Chapter 6: Getting Your Assets Right

  • The Software Inventory
  • The Hardware Inventory
  • Dealing with Cloud and SaaS Subscriptions
  • Shining a Light on Shadow IT
  • The Enterprise Asset Management Story

Chapter 7: Asset Strategies, License Planning and Handling

  • Seeing All Your Assets
  • Creating a Strategy for Your Asset Portfolio
  • The License Manager’s Manifesto
  • Meet the Asset Management Workspace
  • Detailing Your Current Licensing Position
  • Establishing License Priorities and Handling
  • Working with Publisher Packs
  • Armed for Licensing Battle
  • Software Reconciliation

Chapter 8: Gain Influence by Sharing Asset Data

  • Asset Data and Security
  • Asset Data and Risk Management
  • Asset Data and ESG
  • Asset Data and Employee Experience
  • Asset Data and Customer Experience

Chapter 9: Making the Most of Automated Workflows

  • Automation’s Basic Benefits
  • Automating HR Workflows with Asset Management
  • Automating APM processes with Asset Management
  • Process-Driven Management Basics
  • Integrating Asset Management into Change Management

Chapter 10: What Asset Management Does for a Business

  • Seeing Clearly Across All Assets vs. Flying Blind
  • Final Thoughts

About The Author

Ed Tittel is a 30-plus year veteran of the IT industry who writes regularly about cloud computing, networking, security, and Windows topics. Perhaps best known as the creator of the Exam Cram series of certification prep books in the late 1990s, Ed writes and blogs regularly for GoCertify.com, Win10.Guru, ComputerWorld, and other sites. For more information about Ed, including a resume and list of publications, please visit EdTittel.com.

About ServiceNow

ServiceNow makes the world of work, work better for people. Its cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: servicenow.com/ITAM.

Download the book here!